Complaints

Written complaints may be sent to Japanese Knotweed Expert at Acer House, Unit 1 Oldfields Business Park, Galveston Grove, Fenton, Stoke-on-Trent, Staffordshire, ST4 3PE or by email at info@japaneseknotweedexpert.co.uk.

Verbal complaints may be made by phone to 01782 479 444 or 0800 1337 444 or in person to any of Japanese Knotweed Experts staff at Acer House, Unit 1 Oldfields Business Park, Galveston Grove, Fenton, Stoke-on-Trent, Staffordshire, ST4 3PE.

Financial Ombudsman

0800 023 4 567
calls to this number are now free on mobile phones and landlines
0300 123 9 123
calls to this number cost no more than calls to 01 and 02 numbers